Do I need to register an account to place an order?

No, registration is not required. You may place an order as a guest. However, creating an account allows you to easily track your orders, save your preferences, and access your order history.

Can I cancel or modify my order after it has been placed?

Yes, you may cancel or make changes to your order within 24 hours of purchase. To do so, please email us at [email protected] with your order number and requested changes.

What payment methods do you accept?

We strongly recommend using PayPal for its security and buyer protection. Other major credit/debit cards are also accepted via our secure checkout.

How will I receive my receipt and tracking information?

Immediately after your order is confirmed, we will send a purchase receipt and a tracking number to the email address you provided. You can also view your order status by logging into your account (if registered).

Can I add more items to an existing order?

Yes – if the additional items are shipping to the same address and your request is made within 24 hours of the original purchase, we can combine them. Please contact our support team at [email protected] to arrange this.

What is the order processing time?

Orders are typically processed within 2 to 5 business days (Monday–Friday, excluding public holidays). You will receive a shipping confirmation once your parcel is dispatched.

How long does delivery take?

Standard shipping usually takes 10–20 business days to arrive. Please note that delivery times may vary depending on your location and customs clearance.

How can I track my shipment?

Once your order is shipped, you will receive an email with a tracking number. You can track your parcel by logging into your Shiasp Jewel Hut account and visiting the “My Orders” section, or by using the carrier’s tracking portal directly.

Are duties and taxes included in the price?

For North America, all duties and taxes are already included in the displayed price. For the United Kingdom and EU countries, these regions are VAT‑free, so no additional tariffs are added to the product price.

What is your return and exchange policy?

We offer free returns or exchanges for any reason within 30 days of purchase. After 30 days, we cannot accept returns or exchanges. To initiate a return, please contact us at [email protected] with your order number and reason. Please also provide your PayPal email address to expedite the refund process. Refund processing may take a few days after we receive the returned item.

How long does it take to receive a refund?

Once your returned package is received, we will inspect the items according to our return policy. You will be notified by email whether the return is approved. If approved, the refund will be processed to your original payment method within 5–7 business days. For any questions, feel free to reach out to [email protected].

HAIJIALONG LIMITED – trading as Shiasp Jewel Hut. We’re here to help – contact us anytime at [email protected].