shiaspjewelhut

a division of HAIJIALONG LIMITED

Returns & Refund Policy

Last updated: September 2026

✓ 30‑Day Free Returns & Exchanges
We offer a full refund or exchange at no cost within 30 days from the date of purchase. If 30 days have passed, we regret that we cannot issue a refund or exchange.

To initiate a return, please contact us via email at [email protected] and clearly state your reason for the return or exchange. We will do our best to accommodate your request.

Refund method: Please provide your PayPal account information when you contact us. Refunds will be processed to that account.

Processing time: Please allow a few business days for the refund to appear in your account. Your patience is greatly appreciated.

Return & Exchange Procedure

1 Contact us before shipping your return via [email protected] to obtain return instructions.

2 Include the return tracking number and a copy of the original receipt in your email.

3 Items must be returned in original condition — unworn, undamaged, and with all original tags and packaging intact.

Return Shipping Costs

a. Incorrect or damaged items:
If you receive an incorrect or damaged product, please contact us immediately. We will cover the return shipping costs. For multiple items, please return them together in one package to receive free return shipping on all items. Returning items individually may incur additional charges.

b. Change of mind / non‑defective items:
If the product is in good condition and you are returning it for any other reason, the return postage must be borne by you.

Important Notes

The website reserves the right to reject any return that does not comply with this policy. Rejected items will be sent back to the original shipping address.
To avoid issues, please contact our Customer Care team before returning any item. Follow the instructions provided in our return confirmation email.
Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
Approved refunds are processed within up to 5 business days, subject to compliance with this policy.

Haven’t Received Your Refund?

First, double‑check your PayPal or financial institution account.
Then contact your financial institution — refunds may take some time to appear due to bank processing.