Shipping Policy

shiaspjewelhut

HAIJIALONG LIMITED · shipping partner network:

FedEx UPS USPS

📦 Holiday Season Advisory Due to significantly higher shipment volumes during the holiday period, delivery times may experience delays. We continue to process and dispatch orders within a few business days and will provide updates as your order progresses.

🇺🇸 To USA

Processing 0–1 business day

Shipping 1–3 business days

🌍 Other Countries

Processing 0–1 business day

Shipping 1–3 business days

Customs, duties & taxes — Each country enforces its own import regulations. Please contact your local customs office for detailed information. In the rare event that import duties or taxes are levied, the customer is responsible for their payment.

⚠️ South America & Russian Federation — Orders to these regions may face extended customs processing and shipping delays. Delivery time may exceed one month.

Shipping cost

All-inclusive · no additional fees at checkout

Track your order

A tracking number will be sent to your email after order placement. You can also log in to your shiaspjewelhut account and view “My Orders”. Tracking information may take 1–2 business days to become active.

❓ Package marked as delivered but not received?

The carrier may have scanned it prematurely — status often updates the next business day.
If you live in an apartment, check with neighbors or the front desk / leasing office.
If you still cannot locate the package, email us at [email protected]

🔁 Lost package — our commitment

If 60 days have passed since your order was dispatched and you still have not received it, please contact us at [email protected]. We will either resend a replacement or issue a full refund — your choice.